Privacy Policy
This policy explains what information the game MyCity Open World (the "Game", Android package com.levelmob.cabrush) and the LevelMob website handle, why, and who it is shared with. The Game is made by LevelMob ("we", "us"). The Game is intended for players aged 14 and over and is not directed at children.
How to delete your data
- In the Game, open Settings and tap Reset Progress, then confirm. This erases your saved game on the device and the Google Play Games backup of it.
- Uninstalling the Game removes the save stored on your device.
- To ask us to delete anything else, email hello@levelmob.com with the subject "MyCity Open World data deletion". We aim to reply within 30 days.
What is deleted: your game progress and its cloud backup.
What is kept: a list of completed purchase IDs stays in the save so cash you paid for is never given twice, and Google Play keeps purchase records under its own rules. Data held by Google (ads, Play Games) and Epic Games (online play) is governed by their own policies.
The short version
- There are no LevelMob accounts, and we don't ask for your email, phone number, real name, location, contacts or photos.
- Your progress and settings are saved on your own device. If you use Google Play Games, a copy of your progress is also kept in your own Google account.
- Online co-op uses Epic Online Services and a join code, and only connects you to the friend you share the code with.
- Purchases are handled by Google Play. Ads appear only if you choose to watch one.
- We don't sell personal information, and we don't run our own analytics in the Game.
1. Information stored on your device
The Game saves the following on your device so you can pick up where you left off:
- Your progress: cash, stats, items and properties you own, fishing records, where you last parked, your home name and your outfit.
- Your player name, your settings and the volume levels you choose.
- Which purchases you own.
We do not receive this information. It stays on the device and is removed when you uninstall the Game or clear its storage. If backup is switched on in your device settings, Android may include the Game's small save files in your device's own Google backup so they can be restored on a new phone. That backup is held in your own Google account and LevelMob cannot access it. You can turn device backup off in your Android settings.
2. Google Play Games cloud saves
Where Google Play Games is available, the Game can store a small copy of your progress (cash, stats, owned items and properties, home name and outfit) in Google Play Games "Saved Games", so it can be restored after a reinstall or on another device signed in to the same Google account. This copy is held by Google in your own account under Google's Privacy Policy. LevelMob does not receive it and cannot access it. You can delete it from your Google Play Games account settings.
3. Local co-op (same Wi-Fi)
For Wi-Fi co-op, one player hosts and a friend on the same local network joins. The two devices exchange what's needed to play together, such as player names, outfits, positions and in-game actions. This travels only between the devices on your network; it does not pass through our servers, and we do not receive it.
4. Online co-op (Epic Online Services)
For online co-op the Game uses Epic Online Services (EOS), provided by Epic Games, to let two players connect over the internet. When you host or join online:
- The Game creates an anonymous, device-linked ID with EOS (a "device ID" login). It is not tied to your email address or a social account. To create it, the Game sends your player name and your device's make and model.
- The host's game is listed in a temporary EOS lobby that can be found only by entering its join code. The Game does not match you with strangers.
- The two devices then connect peer-to-peer. If a direct connection isn't possible, EOS may relay the traffic. Your IP address is visible to the connection services, and may be visible to the player you are connected to, as with most online games.
- The Game does not include voice chat.
Epic Games processes this data under the Epic Games Privacy Policy. LevelMob does not run its own game servers and does not receive or store online play data. Only share your join code with people you want to play with.
5. Purchases (Google Play Billing)
Optional in-app purchases, such as packs of in-game cash, are processed by Google Play under Google's privacy notice. The Game only receives confirmation of which items your Google account has bought, so it can deliver them. We never receive your card or payment information.
6. Optional reward ads (Google AdMob)
You can choose to watch a video ad in return for an in-game reward. Ads never play unless you tap to watch one, and the Game has no banner ads or forced pop-up ads. Ads are provided by Google AdMob (the Google Mobile Ads SDK) and are limited to content suitable for teens and above.
- In the European Economic Area, the United Kingdom and Switzerland, the Game first shows Google's consent form. If you decline personalised ads, only non-personalised ads are requested. You can change your choice later from the Game's privacy options.
- Where you allow it, or where the law doesn't require consent, ads may be personalised using your device's advertising ID. You can reset or delete your advertising ID, or opt out of ad personalisation, in your Android settings.
To show an ad and prevent fraud, Google's SDK may process technical information such as your IP address, device type and operating system, app information, advertising ID and ad interaction data. This is handled by Google as described in How Google uses information from sites or apps that use its services and Google's Privacy Policy. We do not receive this information in a form that identifies you.
7. Age
The Game is for players aged 14 and over (or the higher minimum age in your country). It is not directed at children, and we do not knowingly collect personal information from children under 14. If you believe a child has provided us with personal information, please contact us and we will delete it.
8. Permissions
The Game uses network access for co-op, ads, cloud saves and purchases, Google Play's billing permission for purchases, and Wi-Fi state and multicast access so phones on the same Wi-Fi can find each other. It may use the advertising ID for ads as described above. It does not request access to your location, contacts, camera, microphone, photos or files.
9. Sharing and selling
We do not sell personal information and do not share it with data brokers. The only third parties involved are Google (Google Play for downloads and purchases, Google Play Games for optional cloud saves, and Google AdMob for optional ads) and Epic Games (Epic Online Services for online co-op), as described above.
10. Your choices, retention and deletion
Information saved by the Game stays on your device until you uninstall the Game or clear its storage. Cloud saves stay in your Google Play Games account until you delete them there. Your purchases are tied to your Google account by Google Play. Because we don't hold your game data, there is nothing for us to delete on our side. If you live somewhere with data protection rights (such as the EEA, UK or California), you can contact us to ask about the information we hold, and we will respond within the time the law requires.
11. The LevelMob website
Our website, levelmob.com, has no accounts, forms or tracking cookies, and we don't run analytics on it. It loads fonts from Google Fonts, so your browser's request (including your IP address) reaches Google as described in Google Fonts' privacy FAQ. If you email us, we use your message only to reply.
12. Changes to this policy
If the Game's handling of data changes, we will update this page and its effective date before the change takes effect.
13. Contact us
LevelMob
Email: hello@levelmob.com
See also the MyCity Open World Terms of Use.